Frequently Asked Questions
Everything you need to know about shopping with Kick Game.
Are all your sneakers and apparel authentic?
Yes, authenticity is our top priority. Every item sold on Kick Game undergoes a rigorous multi-stage verification process by our expert authentication team to ensure it is 100% genuine and brand new.
How long does shipping take and how much does it cost?
Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery. Shipping costs are calculated at checkout based on your location and the weight of your order.
What is your return policy for limited edition items?
We offer a 14-day return period for most items, provided they are in their original, unworn condition with all security tags and packaging intact. Please note that certain high-heat, limited releases may be subject to specific return conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Clearpay for eligible customers.
Can I track my order once it has been placed?
Absolutely. Once your order has been dispatched from our warehouse, you will receive an email containing a tracking number and a link to follow your parcel's journey in real-time.
Do you ship internationally?
Yes, Kick Game ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be displayed during the checkout process.